Refund policy

RETURN / REVOCATION

The return period is 14 days and begins as soon as you have received your order.

Please note that we can no longer take back adapted or personalized goods.

RETURNS

If you do not like the ordered article, you can make use of the 14-day right of withdrawal.

You can return the item by post within this period. Please note that we can no longer take back adapted or personalized goods. To return by post, please follow these steps:

1.

Contact us by email (info@caleadiamonds.com) with the following information:

- Order number

- Reason for reimbursement

- Refund or size exchange (please specify the size you want)

2.

Please avoid damage and contamination of the product. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging.

3.

Return the goods postage paid to the following address:

Schilhabel GmbH

z. H. CALEA DIAMONDS

Nürnberger Str. 24

10789 Berlin

REPAYMENT

After we have received your return within the 14-day period, it will be subjected to a thorough quality inspection. If we cannot find any damage or signs of use, we will refund the sales price within 12 working days.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Status of the update: 02/19/2021